CEU DESIGNER DAY

CEU Events will be hosting Zoom CEUs from DPHA members to further connect DPHA vendors with the A+D community. This offering will be free to all members of the trade, and will be promoted throughout the industry. Designers and Architects will receive complementary registration to DPHA CONNECT 2020 and will be encouraged to visit the virtual product showcase.

MEMBER ROUNDTABLES

This has been a challenging year for all of us, and we haven’t had much opportunity to connect! Join your fellow members for a Zoom meeting with breakouts of non-competing members to discuss the leading strategies and struggles your business has endured and what the future of our industry looks like. Pre-registration for this event will be required, however there is no additional fee. This is only open to members registered for DPHA CONNECT 2020.

CUSTOMER EXPERIENCE: MAKE CUSTOMERS
YOUR MOST POWERFUL WEAPON

Your customers are your business. Customer Experience is the essential secret weapon for today’s top brands. In this seminar, learn how to grow and retain your customer base by employing a variety of strategies, including the Kano model. Develop and orchestrate the kind of customer experience that inspires lifelong loyalties—and makes word-ofmouth your least expensive but most powerful marketing tool. This session will be prerecorded and sent to Professional Development Training exclusively.

PROFESSIONAL DEVELOPMENT TRAINING**
UNMASK YOUR SALES & SERVICE POTENTIAL IN A POST-COVID WORLD

Your customer needs your empathetic ear and a willingness to meet them in their own comfort zone now more than ever. Customer service expert Teresa Allen will share an interactive virtual program that will enable you to grow sales through common sense service encounters. Explore how to navigate through conflicts and ask the right questions to become more than an order taker. Learn how to build confidence and generate referrals by taking a genuine interest in your customer’s life and the unique challenges they are facing in today’s anything but normal world! This will be a Zoom Meeting with a limited attendee list and video will be required.

THE PROMISE: THE AUDIENCE (CUSTOMER), THE FAMILY (TEAM) AND YOU

What is your Promise?

• Your Customer is your Audience
  . The interaction has changed in our post-COVID world. Customers who once walked into your showrooms with no appointment, able to touch every custom fixture, now must schedule appointments and remain socially distanced, perhaps even online only! How do you continue to deliver at the highest level of engagement you’ve committed to? You keep The Promise that is your Brand, your unique offerings, your incredible service and customer care that only you can offer.
• Your Family is your Team
  . How are you helping each and every member to feel valued, engaged, important and utilized? Sales have changed, leadership has shifted, and yet never before has knowing your place and purpose been more of the essence. You help each team member recognize their amazing talents, gifts, and give them every opportunity to use these skills.
• Finally, what is your Promise to Yourself?
  While you easily keep the Promise with your customer and team, how do you keep the Promises to yourself? Especially at a time of high stress, over-worked hours, ring lights and Zoom calls burning your eyes long after they’re over? The Promise to Self is the most important of all.

Jason Hewlett’s message of “The Promise” will take DPHA on a journey of music, comedy, impressions, story, and implementable business & life practices that will leave our conference at a higher level of learning, laughing and living. Delivered as a performance that touches the heart through laughter, which opens the mind to learning, you will determine during the Keynote and Workshop-style presentation your own Promise to yourself, to your Family at home, Family at work (Team), and your Audience (Customer). Here is a little something to get you excited.

YOU AT PEAK PERFORMANCE:
BECOMING WORLD-CLASS AT WHAT YOU DO

What sets experts apart from the rest of us? Learn how to achieve and sustain top performance as Robb leads you through the Road to Success. Discover how to “re-wire” your brain to operate in autopilot at the highest levels with maximum capacity.
Robb will show you how to get to that State of Flow where the THINKING brain disengages, and the FEELING brain takes over. Think about those who are the greatest of all time in their fields - Michael Jordan, for example. He didn’t have to think about what he was doing to be the greatest, he just did it. Constant improvement and self-evaluation are two of the keys to getting to flow.
Better achieve your goals, from willpower to more efficient learning to lateral thinking. Achieve a level of focus and clarity in your work that can best be described as “being in the zone” or “flow.”

DESIGNER PANEL “LIVE”: WHAT DESIGNERS AND SPECIFIERS WANT YOU TO KNOW

DPHA’s panel discussions have been a huge hit, so it was a no-brainer to make it a part of our virtual conference! Join several of our Product of the Year Award designer judges as we dig into what designers are looking for from our members and how this new COVID world has altered their expectations. Questions for the panel can be submitted here.

DPHA 2020 AWARDS

Annually, DPHA recognizes exceptional individuals, companies and products that have made outstanding contributions and advancements to the decorative plumbing and hardware industry. This year we will be announcing all winners via Zoom Webinar! These exceptional individuals and companies will also be honored in person at the 20th Annual Conference and Product Showcase next year in Austin, Texas. Product of the Year winners will be featured in a special edition of Connections, as well as Kitchen & Bath Design News.